What Information We Hold and Why
When you open an account, we collect the details you provide — your name, contact information, and the e-wallet identifiers linked to your DANA, OVO, or GoPay account. We use this to process deposits, verify withdrawals, and keep your account secure. Transaction records are retained to
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meet financial compliance requirements in the regions where we operate; the retention period depends on applicable local law. We also collect device and session data — browser type, IP address, and login timestamps — to detect unusual access and protect your account from unauthorised use. We
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do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those processors need to complete your transaction. You can request a copy of the data we hold on you, ask us to correct
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inaccurate records, or request deletion where local law allows. Some data must be kept for a minimum period under financial regulations even after a deletion request — we will tell you which data falls into that category when you write to us. All requests are handled
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through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.